FAQ

Got a question? You're in the right place.
Find quick answers about booking, treatments, payment, and what to expect at Rejen8. If you can’t find what you’re looking for, feel free to get in touch — I'm happy to help.

Do I need to be an athlete to book a session?

Not at all. Rejen8 welcomes everyone — whether you're active, recovering from injury, dealing with ongoing pain, or simply in need of a body MOT.
What types of treatments do you offer?

Rejen8 offers injury assessment and rehab, sports massage, full-body recovery massage, cupping therapy, acupuncture and dry needling, kinesiology taping, and personalised rehab and strength plans.
What’s the difference between the 30- and 60-minute massage?

The 30-minute massage focuses on either the upper or lower body or a specific problem area. The 60-minute is a full-body session aimed at general recovery or maintenance.
Can I combine treatments (e.g., massage and taping)?

Yes — some treatments naturally complement each other. You can discuss this with Jen during your session or mention it when booking.
How do I book an appointment?

Use the Book Now button on the website to choose your treatment, preferred time, and complete your booking.
Do I need to fill out a medical form before my appointment?

Yes — new clients are required to complete a short online medical questionnaire before their first session.
I’m a returning client. Do I need to fill out the form again?

No need — unless your medical status has changed. You’ll be asked to confirm that there are no updates.
How early should I arrive?

Please arrive 5 minutes early to settle in and ensure your full treatment time.
When and how do I pay?

Payment is taken after your appointment, via bank transfer or contactless card payment. Payment details are provided at the session.
Do you require a deposit?

No deposit is required, but we kindly ask for 24 hours’ notice for cancellations.
What is your cancellation policy?

Please give at least 24 hours' notice to cancel or reschedule. Late cancellations or missed appointments may be subject to a £20 fee.
What should I wear to my session?

Wear comfortable clothing. For massage or cupping, you may be asked to expose certain areas (e.g., back or legs), but towels and privacy are always provided.
Where are you based?

Rejen8 operates from a private treatment room located at the local rugby club in Penrith. Directions are sent upon booking.